Privacy Policy

1. Introduction

Paracline ("we", "us", "our") is committed to protecting the privacy of individuals who visit our website, engage our consulting services, or otherwise interact with our business. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with Hong Kong's Personal Data (Privacy) Ordinance (Cap. 486) and other applicable regulations.

If you have any questions about this policy, you may contact us at privacy@paracline.

2. Data We Collect

We may collect the following personal data when you interact with us: your name, email address, telephone number, and any information you include in messages or enquiry forms submitted through our website. If you engage our services, we may also collect business details relevant to the consulting engagement, such as your company name, role, and business address.

We also collect certain technical data automatically when you visit our website, including your IP address, browser type, pages visited, and the date and time of your visit. This data is gathered through cookies and similar technologies (see our Cookie Policy for details).

3. How We Use Your Data

We use your personal data for the following purposes: to respond to your enquiries, to provide and deliver consulting services, to communicate with you about your engagement, to improve our website and services, and to comply with legal obligations. We process your data on the basis of your consent (when you submit an enquiry form) and for the performance of a contract (when you engage our services).

4. Data Sharing

We do not sell your personal data to third parties. We may share your data with trusted service providers who assist us in operating our website, conducting our business, or servicing you — provided they agree to keep your information confidential. We may also disclose information where required by law or regulation.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Enquiry form data is retained for up to 12 months. Engagement-related data is retained for up to 7 years following the conclusion of a project to comply with professional record-keeping requirements. Technical data collected through cookies is typically retained for up to 26 months.

6. Data Protection

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission, access controls, regular security reviews, and secure storage practices. However, no method of transmission or storage is entirely secure, and we cannot provide an absolute assurance of security.

7. Cookies

Our website uses cookies to improve your browsing experience and to help us understand how our site is used. For detailed information about the types of cookies we use and how to manage your preferences, please refer to our Cookie Policy.

8. Your Rights

Under Hong Kong's Personal Data (Privacy) Ordinance, you have the right to request access to your personal data held by us and to request the correction of any inaccurate data. You also have the right to withdraw consent for marketing communications at any time. To exercise any of these rights, please contact us at privacy@paracline. We aim to respond to all requests within 40 days.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

12. Contact Information

For questions or concerns about this Privacy Policy or our data practices, please contact us:

Paracline
168 Queen's Road Central, 12/F, Sheung Wan, Hong Kong
Email: privacy@paracline

If you are not satisfied with our response, you may lodge a complaint with the Office of the Privacy Commissioner for Personal Data, Hong Kong.